Workshop programme Morning Day 1:
Introductions – of the workshop purposes and objectives, and of participants and their organisations.

Review: With participants, of what is involved in issues management – what are issues and what is the trajectory they follow towards resolution? How can organisations anticipate and prepare for issues and their development? How and when should they intervene to shape the development of issues through their life-cycle?
Techniques for anticipating issues (including the use of artificial intelligence)
Workshop session 1: Drawing on participants’ experience, what are the issues facing insurance companies and banks in Nigeria? This session will produce a list of issues, in order of priority, as the basis for the next session Afternoon Day 1:

Workshop session 2: Working with the list developed in the first session, the issues will be examined using scenario planning, to project forwards the possible routes towards resolution that the issues might take. Use will be made of group discussion and artificial intelligence to develop best, worst and most likely scenarios. These will be used in the next session of the programme.

Morning Day 2:
A short review of the outcomes of Day 1
Workshop session 3: Using the scenarios developed at the end of Day 1, the practical phase of the workshop will examine:
• The opportunities and risks attached to the scenarios developed
• Practical steps that can be taken to improve on the most likely scenarios, get closer to the best case scenarios and results, and avoid the possibilities of experiencing the consequences of the worst case scenarios.

Afternoon Day 2:
Workshop session 4: What organisational arrangements will need to be made to act on the practical steps decided in Workshop Session 3?

Review: Useful lessons from the experience of organisations elsewhere, in other national settings, drawing briefly on relevant case studies.
Workshop conclusions and recommendations for further work.